Return or refund policy
You can return items bought online at any time up to 10 working days after the day of delivery. We do require details of your wish to cancel in writing either by email using our contact page or by post to Lantoom Ltd, Lantoom Quarry, Dobwalls, Liskeard, Cornwall, PL14 4LR. We aim to respond within 1 working day to confirm the cancellation and details of the refund due. There is no particular requirement to give a reason for cancellation - however, a brief explanation will help us to improve the service we offer to customers in the future.
If you do cancel your order due to it being simply unsuitable or no longer needed there will be a return charge (typically double the original delivery charge). Please note that if you refuse the delivery in these circumstances the charge still applies.