We regularly receive queries from our customers – these vary in nature and materialize from different sources. A telephone conversation, an e-mail or visiting the quarry can all spark a question. Some are from customers who have used our products for a while, others may be using stone for the first time. Whichever category you are in, there's always another question that can wander into mind.

For that reason we have put together a selection of the most common questions and also a few answers to those that you may not ask. We want to assist you in making an informed decision and hope this is of benefit to anyone considering using stone from Lantoom.

About us

Where are you based?

We are based just outside of Dobwalls, in Liskeard, Cornwall.

Postal address: Lantoom Quarry, Dobwalls, Liskeard, Cornwall PL14 4LR

Directions: From Liskeard

As you go past Moorswater Industrial Estate on your left, you will soon approach a slip road. Take this road and turn left. You will shortly come across the entrance to the quarry. Our customer car park is signposted.

Directions: Approaching Liskeard

Take the left exit when you see this sign and follow the road around. At the junction, turn right. You will soon approach the quarry on your left.

Do you supply samples?

Yes. We can send samples of all products, except aggregates such as sub-base. If you were interested in a granite gate post, for example, we could supply you with a sett to give you an idea of the colour, texture and finish. Find out more about our samples here.

Do you sell to the public?

Yes. Both public and trade projects are important to us.

Are you open on Saturdays?

No. Lantoom Quarry is open Monday to Friday 8:00-16:30. The office is open Monday to Friday 8:00-17:00.

Where do you deliver to?

We can deliver across the UK, usually within 72 hours (stock dependant).

Can I visit?

Yes, we welcome you to come and take a look at our products in the quarry. We will supply you with necessary protective clothing to do this safely.

About stone

Where is the stone from?

Lantoom is a producer and supplier of natural stone products.

Sources of stone include:

Lantoom, Dobwalls

Caradon Quarry, Bodmin Moor

Plymouth, Devon

China

Portugal

Brazil

Do you produce bespoke items?

Yes. If interested in something a different size or perhaps a little unusual, we recommend calling us to discuss your requirements as soon as you can. A bespoke product will require more time than a stocked item, so the more notice we receive, the more likely we will be able to satisfy your request promptly. We will try to meet your needs. If this isn't possible we will do our best to recommend a suitable alternative.

How is the stone packaged?

Depending on the choice of delivery option, the stone is packaged in three different ways: dumpy bag, shrink film or loose on a tipper. If you're ordering online, the option will be picked for you. If ordering via telephone, our sales team will choose the most appropriate option. All our products have CE marking and a quality sticker, showing that each product has been checked by a quarry operative or supervisor before delivery.

Ordering

Does the price include VAT?

The price you see on our website is excluding VAT. This will be added at checkout. If ordering via telephone, we will clearly state that this is the price excluding VAT and will give you the total cost if requested.

How much is delivery?

Delivery rates vary depending on the following:

What material you're ordering, as this affects which vehicle is suitable.

When you want the stone – there can be differences between AM and PM deliveries.

Do I have to order full packs?

No. Should you require an amount that we do not stock, we can open a pack and take out the amount you require. There is an extra charge for this.

Payment

How can I pay?

We accept cash and card payment. Our card transactions are carried out quickly and safely and can be taken over the phone or in person at our office.

When is payment required?

Our terms are generally that materials should be paid for on or before delivery.

General

Can you recommend a builder to do my job?

We will always try to point you in the right direction. We are particularly able to assist with this on a local level in Cornwall.

We welcome your questions and encourage you to contact us should you have any queries.