Order

To order materials from us, please contact our sales team.  You can find their details on the Contact us page.

Payment 

Our terms are generally that materials should be paid for on or before delivery.  We accept a range of payment methods.

In some cases, materials are made to a customer's specific requirements.  In such cases a non-refundable deposit may be required with the order and the balance payable when the materials are ready for delivery.  This is because we are unable to take such items back into stock as they are unlikely to meet another customer's requirements.   

Delivery

When you order materials we will agree a delivery schedule with you.  This will vary depending upon a number of factors including your requirements, the materials you wish to order, our stocks and other order commitments we have to meet.  We will agree a forecast order date and we will try and keep to that.  We will notify you one to two days before your order is due to confirm delivery.

Complaints

We want you to be satisfied with our services.  Most complaints can be prevented by good communication at the order stage.  It is therefore very important that we understand your expectations when you order stone from us.

Our complaints policy is that all complaints are dealt with promptly in order to try and address the cause of the complaint.

 Privacy

We treat our customer data as private and do not pass your details on to third parties unless we obtain your specific prior consent.   If you provide us with private payment data then we similarly treat this as private and confidential.